Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problems including RCA.
Requirements
Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problems including RCA.
Troubleshooting Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
